Items purchased directly from our online store and found defected or damaged are eligible for returns/exchange. Proof of purchase and original packaging are required for eligibility. Additional billing may be required depending on the nature of your request, in which case a customer service representative will work with you to ensure the completion of your new order. Once received, your new exchange will ship within 10 days.
- Returns must be in brand new condition, with original packaging and proof of purchase.
- Returns must be postmarked for return within 5 days of the date of delivery to you.
- For inquiries regarding an exchange, please contact firstname.lastname@example.org for immediate assistance.
Please send items to:
Herbal Tobacco Company
Attn: Returns/ Exchanges (please specify)
East of Kailash, New Delhi –110065
It is encouraged that you send your product by a traceable method. Herbal Tobacco Company is not responsible for lost or misdirected packages.
If you don’t like the product, which is highly unlikely, and you decide to return it. You have to return the product within 5 days from the date of delivery. Once your return is received and inspected by our quality control team, an email will be sent to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. An approved refund will be processed and a credit will automatically be applied to your credit card/ original method of payment within 15 days.